Refund and Cancellation Policy

We refund or replace a product only when:

• It is faulty when you receive it,
• It was damaged in delivery, or
• It is not what you ordered (a wrong model, colour or item).

Tell us as soon as you notice, with your bill or order number and a photo of the problem, and keep the box, accessories and free items. We check the item, then replace it, or refund you if we cannot.

We do not take back products for a change of mind, or for damage after delivery. Faults that appear later are handled under the manufacturer's warranty, and we help you with the claim.

Until we dispatch your order, call, WhatsApp or email us with the order number and we cancel it and refund the full amount. Once it has been dispatched it cannot be cancelled; if it arrives faulty, damaged or wrong, the section above applies.

Charges for repairs, diagnosis, service visits and other services are not refunded.

• Paid online, or by UPI QR or card at the shop: back to the same UPI account or card. Banks usually take 5 to 7 working days to show it.
• Paid in cash or by bank transfer: paid back at the shop or to your bank account.

We email you, or tell you at the shop, when the refund is sent.

Sarvam Computers, Beside Varadaraja Swamy Temple, Kolar, Karnataka. Call or WhatsApp 70191 06741, or email support@sarvamcomputers.com.